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know before
you glow
Good vibes, great skin, and a smooth
experience from start to finish.
THE SKIN SPA EXPERIENCE
WELCOME GUIDE
We know trying a new spa can feel a little intimidating, especially when you don't know exactly what to expect.
This guide is here to walk you through it all – from parking and check-in to what happens once you're in the treatment room.
At Skin Spa, you’re in good hands. Real people. Real care. No awkward surprises.
BEFORE & AFTER
YOUR VISIT
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You’ll receive a confirmation once your appointment is booked.
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We’ll send a reminder 48 hours before your appointment, plus a quick check-in text the day before.
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Please complete your intake forms prior to your arrival.
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Feel free to bring any skincare products you’re currently using or photos of your routine.
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Avoid retinol, tretinoin, exfoliating products, or strong actives for at least 3 days prior to your visit
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Wear sunscreen daily, especially after your appointment.
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If you're unsure about anything before your visit, call us – we're happy to help!
WHEN YOU ARRIVE
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We're located at the corner of 9th Avenue North and 4th Street, inside the Seawalk Village Plaza.
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There is free parking available directly in front of the spa. If those spots are full, there is additional parking in the lot across 9th Avenue. We recommend arriving about 5–10 minutes early so you have time to get settled in before your appointment.
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Look for our custom Skin Spa sidewalk sign outside – it just might have your name on it!
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Check in at the desk when you arrive.
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If you still need to complete your forms, we'll help you get squared away.
THE SKIN SPA FLOW
From the moment you walk in, we want you to feel comfortable, relaxed, and taken care of.
Grab a coffee, tea, or water and settle in while you wait.
Stop by our Aromatherapy Bar and choose a scent you love – we’ll use it to customize your arm and hand massage lotion during your facial.
Expect a warm, colorful, laid-back space that feels easy and welcoming.
Once you’re in the treatment room, we’ll start with a consultation to review your skin, routine, goals, and concerns. Your treatment is fully customized, and before you leave, we’ll walk you through next steps so you leave with clarity, not confusion.
TRANSPARENT
PRICING & POLICIES
We like to keep things simple, clear, and easy from the start.
Pricing is always listed before booking and can vary depending on the esthetician you choose.
Cancellation Policy
We kindly ask for at least 24 hours’ notice for cancellations or reschedules. Appointments changed with less than 24 hours’ notice may be charged 50% of the scheduled service. No-shows are charged 100%.
Payment + Service Fee
Payment is due at checkout. We accept all major payment methods (no checks, please).
A 3% service fee is added at checkout to help support guest amenities, continuing education, and daily operations. This fee does not apply to retail purchases or gratuity and is not a tax.
Refunds + Exchanges
Services are non-refundable, but if something doesn’t feel right, please reach out within 7 days so we can make it right.
Unopened products may be exchanged within 14 days. Opened or used products cannot be refunded or exchanged.
QUESTIONS?
Give us a call at 904-853-5131 or send us a message. We’re happy to help!